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Privacy Statement

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. For more information, please refer to our Cookie Policy.

This system will record your email address and other information if volunteered to us by you. This information shall be treated as proprietary and confidential. It may be used for internal review and, if requested, to notify you about updates to the website.

Outlook South West will treat personal information sent via this website as confidential. No personal information, including email addresses, will be shared with third parties or commercial organisations for the purposes of advertising or data warehousing. Where you have made a referral to our service, information you provide to us will be shared with your GP.

We are bound by the Data Protection Act, NHS Confidentiality Code of Conduct and associated legislation.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This website – - is operated by Outlook South West Ltd. Staff from our organisation and our website developer are involved in the site's operations and maintenance, such as producing news items, service information, guidance and other material for the site.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

There are pages on the site that allow you to type in information and submit it to our clinical admin team, e.g. ‘Register Online’ and 'Contact Us' forms. You should be aware that when you submit information, the connection between your computer and our website is not encrypted, nor is it subject to special security measures. Therefore, it is possible that your information may be intercepted by somebody on the internet who is attempting to do so. Outlook South West recommends that you do not include in any such correspondence any details which you would consider confidential.

This web site does use cookies in order to store accessibility settings. However, it does not store any other cookies for the collection of personal information. The site neither collects nor stores any personal identifiable information relating to you unless you volunteer that information via the forms on the site.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Data Protection Officer, Outlook South West, 2D Restormel Estate, Lostwithiel, Cornwall, PL22 0HG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If this privacy statement is amended, the amended version will be made available on this web page.

Should you have any questions about the privacy of using this website, please fill out the “Contact Us” form on the website or telephone our head office.